Kellie Wagner paints a clear picture of the problem with most DEI training: Employees sit through a session about, for instance, unconscious bias. Then the trainer leaves. Some employees now recognize unconscious bias as a huge issue. They feel guilt and remorse but are uncertain what to do. Others are resistant. Some dismiss it outright.
In the end, the training hasn’t changed people’s behaviors.
In this episode, Wagner shares her approach to helping employees navigate their differences effectively, even in an era of extreme tribalism. She discusses what leads to the kind of behavior changes that create cultures in which all employees feel a sense of belonging.
We’re trying to help people navigate their differences more effectively, so that they can have that sense of belonging.
“You have to understand where people’s motivations are and then walk alongside them. It’s about stepping back and listening and understanding what the person needs.”
“If you’re going to go this path of investing in DEI, saying that it’s something you care about, you need to be ready to do the work, or it’s going to backfire.”
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